1. Introduction
This Refund and Cancellation Policy outlines the terms governing payments, cancellations, and refunds related to certifications or services offered through the PTC Certification Portal (https://ptc-certification.thumb360.com/).
By purchasing or registering for any certification-related service through this platform, users agree to the terms stated in this policy.
2. Nature of Services
The PTC Certification Portal primarily facilitates:
• Issuance of digital certificates
• Certification verification services
• Certification-related program registrations (where applicable)
Since most services provided through the platform involve digital processing and certification issuance, refund eligibility may be limited once services have been initiated.
3. Cancellation Policy
Users may request cancellation of a certification registration or service only under the following conditions:
• The certification process has not yet been initiated
• No certificate has been generated or issued
• No verification record has been created in the system
Once a certificate has been issued or the certification process has been completed, cancellation requests may not be accepted.
4. Refund Policy
Refunds may be considered under limited circumstances, including:
• Duplicate payment for the same certification service
• Technical errors resulting in unsuccessful service delivery
• Cancellation requests approved before certification processing begins
Approved refunds will be processed through the original method of payment where possible.
5. Non-Refundable Situations
Refunds will generally not be issued in the following situations:
• A certificate has already been issued
• The user has successfully completed the certification process
• Incorrect information was provided by the user during registration
• Dissatisfaction with certification outcomes or assessment results
• Failure to meet certification eligibility or assessment criteria
Certification results and evaluation outcomes are final and not eligible for refund.
6. Processing Time for Refunds
If a refund request is approved, the processing time may vary depending on the payment provider.
Typical refund timelines:
• Processing review: 5–7 business days
• Payment reversal: 7–10 business days after approval
Actual timelines may vary depending on banking systems or payment gateways.
7. Requesting a Refund or Cancellation
To request a cancellation or refund, users must contact the portal administrator through the official contact details provided on the website.
The request should include:
• Full name of the applicant
• Certification or transaction reference number
• Payment details (transaction ID or receipt)
• Reason for the request
Incomplete requests may delay the review process.
8. Platform Rights
The PTC Certification Portal reserves the right to:
• Approve or reject refund requests based on policy conditions
• Verify transaction records before processing refunds
• Update or modify this policy at any time without prior notice
Changes to this policy will be reflected on this page.
9. Contact Information
For refund or cancellation inquiries, users may contact the portal administrator through the contact details provided on the website.