1. Introduction
This Shipping and Delivery Policy outlines how certificates and related materials are delivered through the PTC Certification Portal available at https://ptc-certification.thumb360.com/.
The platform primarily provides digital certification services, and most certificates issued through the portal are delivered electronically.
2. Digital Certificate Delivery
Upon successful completion of the certification process and verification by the authorized certification body or training provider, digital certificates may be issued through the portal.
Digital certificates may be delivered through one or more of the following methods:
• Download directly from the certification portal
• Email delivery to the registered email address
• Access through a certificate verification link
Users are responsible for providing accurate contact details to ensure successful delivery.
3. Delivery Time
Digital certificates are typically generated and made available within the timeframe specified by the certification program or training provider.
Delivery timelines may vary depending on:
• Completion of assessment or training requirements
• Verification by certification administrators
• System processing time
In most cases, digital certificates are issued within a reasonable period after successful completion of certification requirements.
4. Physical Certificates (If Applicable)
In certain cases, certification providers or training institutions may offer printed certificates.
If physical certificates are provided, shipping details such as delivery timelines, courier services, and shipping charges may be communicated separately by the issuing organization.
The portal itself does not guarantee or manage physical certificate shipping unless explicitly stated.
5. Incorrect Delivery Information
Users are responsible for ensuring that their email address and contact information are correct at the time of registration.
The portal is not responsible for delays or non-delivery caused by:
• Incorrect email addresses
• Incorrect mailing addresses
• Spam filters or blocked emails
• Technical issues outside the platform’s control
Users may contact the certification administrator if delivery issues occur.
6. Delivery Failures or Technical Issues
In the event that a certificate cannot be accessed or downloaded due to technical issues, users may contact the portal administrator or certification provider to request assistance.
Efforts will be made to resolve such issues and ensure that valid certificates are accessible.
7. Modifications to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time to reflect operational or system changes.
Any updates will be posted on this page.
8. Contact Information
For questions regarding certificate delivery or shipping, users may contact the certification administrator through the contact details provided on the website.